REPUTATION MANAGEMENT

REPUTATION MANAGEMENT IS AN ACTIVE PURSUIT SPORT!

Today’s consumer takes a path that only slightly mirrors the time before the internet – trusting the recommendations of others. The big shift is that consumers now look to the opinions not only of trusted friends and family, but also those of complete strangers who have left online reviews about a company’s goods and/or services.
For many years, it seemed the business owner had little control of what was communicated about their offerings, and the multitude of review sites that range from Amazon to Yelp made it incredibly difficult to keep up with consumer sentiment. Without proper management and regular monitoring, a company’s reputation can fall into a downward spiral.
Today, our reputation management solutions provide an opportunity for the business to be a part of the reputation conversation, and help drive positive reviews along with alerting you to any problem situations, thus giving you the opportunity to proactively address customer satisfaction issues. We carefully adhere to platform-specific terms of use guidelines, which most often means not gating reviews and allowing consumers to provide feedback publicly as intended by the review sites.

Review generation 

Each interaction with a consumer offers the opportunity for a positive review – and the ability to shortcut negative brand experiences. Bleevit’s reputation management platform makes it easy for your staff to request reviews after the completion of service. Either one-by-one review requests, or data imports from your service management system can be used to elicit review requests – by email or text message. Years of reputation management experience has shown us that by asking, a business that takes provides excellent service will gain a large number of positive reviews as compared to those who do not ask. The simplicity of our review response platform makes it easy for your customers to let you know what they think – both good and bad, so you have the opportunity to respond.

Testimonials

Happy customers!